Frequently Asked Questions
Everything you need to know about our lessons, methodology, and student experience.
1. Lessons & Methodology
How do online lessons work with KiwiTutor?
Sessions are 100% online 1-on-1 video calls with Jared Grainger. We connect via high-definition video, focus on speaking output, and update your personal student dashboard in real time.
Why learn with a native Kiwi teacher?
New Zealand English is globally respected for neutral, clear intonation. Combined with Kiwi warmth and encouragement, you gain a supportive environment to practice without fear.
What is the Student Dashboard?
Our private student platform (kora.kiwitutor.com) stores all session notes, target phonetics, and weekly micro-tasks.
2. Kids & Teenagers
What ages do you accept for children?
We welcome children from 6 years old and up. For young children (6 to 11 yrs), sessions are 25 minutes of active games and phonics; for teenagers (12 to 17 yrs), sessions are 40 minutes of focused conversation.
Do you prepare for international exams (Cambridge, IELTS, TOEFL)?
Yes. We cover real exam rubrics, timed essays, native listening comprehension, and speaking interview simulations.
3. Rates, Scheduling & Lesson Policies
How much do 1-on-1 private lessons cost and what packages are available?
Our clear rates in Colombian Pesos (COP) are:
• Adults: COP 75,000 per lesson (55 minutes) · 10-Lesson Package: COP 675,000 (save COP 75,000)
• Teens: COP 65,000 per lesson (40 minutes) · 10-Lesson Package: COP 585,000 (save COP 65,000)
• Kids: COP 55,000 per lesson (25 minutes) · 10-Lesson Package: COP 495,000 (save COP 55,000)
All classes are 100% 1-on-1 private coaching and online with Jared Grainger. Lessons and packages are valid for 3 months from the date of purchase, offering flexibility to schedule or reschedule with at least 12 hours notice.
How long are packages valid for?
Lessons and packages are valid for 3 months from the date of purchase. This gives you plenty of flexibility to progress steadily at a comfortable pace.
What is the KiwiTutor Loyalty Journey and how do I earn discounts up to 50%?
The KiwiTutor Loyalty Journey rewards your long-term dedication: the longer you learn, the more you save.
Every 10 completed classes = 1 package. Starting with Package #010, you unlock progressive loyalty discounts based on your total classes completed with KiwiTutor:
• Package #010 (100 classes): 10% OFF
• Package #020 (200 classes): 20% OFF
• Package #030 (300 classes): 30% OFF
• Package #040 (400 classes): 40% OFF
• Package #050 (500 classes): 50% OFF (Half price!)
The discount applies automatically to the next package purchased after reaching each milestone. Everything is seamlessly tracked through your student account on your KORA Dashboard.
Keep learning. Keep progressing. Keep saving.
What is the cancellation and rescheduling policy?
If you need to cancel, please notify us at least 12 hours in advance.
Cancellations with less than 12 hours notice or unannounced absences will be charged at the regular price.
What happens if I arrive late or miss a session (No-show)?
If the student does not show up within 15 minutes without prior notice, the lesson will be marked as absent and charged at the regular price. We understand unexpected emergencies—if something urgent arises, please message Jared immediately via WhatsApp.
How do payments work in Colombia?
We accept local Colombian transfers (Bancolombia, Davivienda, Nequi, Daviplata, Bre-B), PSE, and international credit cards without long-term lock-in contracts.
4. Technical Requirements & Connectivity
What equipment and internet speed do I need for classes?
We recommend using a computer or laptop to make the most of interactive digital materials, collaborative whiteboards, and the Student Dashboard.
For an uninterrupted, crystal-clear experience, a minimum internet connection is required:
• 5 Mbps download
• 2 Mbps upload
A headset with a built-in microphone is also recommended for precise phonetic correction.
Have a question not answered here?
Book your free 15-minute diagnostic call with Jared or send a message.
